隐私政策
15 Angels – SWA Licensed Establishment
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website or engage with our Service. By visiting the website or attending our premises, you consent to the handling of personal information in accordance with this Policy and applicable Australian law.
1. Commitment to Privacy
We protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and handle personal information only where necessary to deliver our Service, operate our business lawfully and efficiently, and meet regulatory requirements for licensed service providers in Australia.
2. Information We Collect
We collect personal information directly from you and through your interaction with the Service. Categories of information include:
- Identity Information: name, age confirmation (18+), and an alias or pseudonym if used for bookings or enquiries.
- Contact Information: phone number, email address, and postal or billing address.
- Booking Information: requested services, dates and times, preferences, and relevant notes required to deliver the Service.
- Payment Information: billing details and limited payment data processed via secure third-party gateways; we do not store full credit-card numbers.
- Technical Information: IP address, device identifiers, browser type and version, access timestamps, pages viewed, and referring URLs when using the website.
- Communications: emails, messages submitted through our forms, phone call summaries, and feedback.
Some personal information is optional. If you do not provide information required for essential functions (e.g., age verification or booking confirmations), access to the Service is restricted accordingly.
3. Purpose of Collection
We collect personal information to:
- Verify that you are 18 years of age or older.
- Process bookings, reservations, and payments.
- Communicate about appointments, enquiries, changes, or cancellations.
- Maintain client and staff safety, including site security and incident response.
- Conduct internal administration, training, and quality assurance.
- Operate and improve the website and customer experience.
- Comply with legal and regulatory obligations applicable to licensed establishments.
- Send marketing communications where consent is provided, with an unsubscribe option in every message.
We do not sell, rent, or trade personal information to unrelated third parties.
4. Marketing Communications
We send promotional updates and service information only where consent exists or where a direct client relationship supports such communications under Australian privacy law. Every electronic communication includes an unsubscribe link that immediately removes you from the relevant mailing list upon request.
5. Log Data and Analytics
When you access our website, our servers record Log Data: IP address, browser and device information, pages visited, visit timestamps, session duration, and referrers.
We use analytics platforms (including Google Analytics) to understand site performance, diagnose issues, and optimise the user experience. These providers maintain their own privacy policies that govern their services.
6. Cookies
Our website uses cookies and similar technologies to:
- Support secure sessions and account functions.
- Remember preferences and improve navigation.
- Analyse site usage and performance.
Cookies are small files stored on your device. You can disable cookies in your browser settings. Disabling cookies limits certain features and reduces overall site functionality. Session cookies expire when the browser closes; persistent cookies remain until deleted.
7. Disclosure to Service Providers
We engage third-party providers for hosting, IT and security, payment processing, analytics, delivery of communications, and related operational tasks. These providers receive only the personal information necessary to perform contracted services and must:
- Use information solely for the specified purpose;
- Implement appropriate security measures;
- Comply with Australian privacy law and applicable contractual obligations.
We also disclose information to regulators or law-enforcement authorities where the law requires disclosure or a lawful direction compels disclosure.
8. Security
We apply administrative, technical, and physical safeguards to protect personal information, including:
- Secure servers, role-based access controls, and logging;
- Encryption for payment transactions and data in transit, where appropriate;
- Staff training and confidentiality obligations.
No method of electronic transmission or storage is infallible. We continuously improve controls and respond promptly to suspected incidents.
9. Access and Correction
You can request access to the personal information we hold about you and request corrections where information is inaccurate, incomplete, or out of date. Submit requests using the contact details at the end of this Policy.
We respond within a reasonable period (typically within 30 days). Where we refuse access or correction, we provide written reasons and outline available complaint avenues.
10. Complaints
If you believe we have breached your privacy:
- Provide your name and contact details.
- Describe the alleged breach, including dates, times, and supporting context.
- Include any relevant URLs or references.
Send the complaint to our Privacy Officer using the details below. We investigate within 30 days and provide a written outcome. If you consider the outcome unsatisfactory, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).
11. Retention and Deletion
We retain personal information only for as long as necessary to deliver the Service, meet legal obligations, resolve disputes, and enforce agreements.
When personal information is no longer required, we de-identify or securely destroy it in line with legal and operational requirements. We do not commit to indefinite retention. Maintain your own records for your independent needs.
12. External Links
Our website includes links to external websites that operate independently of 15 Angels. We are not responsible for the content or privacy practices of third-party websites. Review the privacy policies of any external websites you visit.
13. Children’s Privacy
The Service is strictly for individuals 18 years of age or older. We do not knowingly collect personal information from persons under 18. Parents or guardians who become aware of unauthorised disclosure by a minor can contact us to request immediate deletion of that information.
14. Changes to This Policy
We periodically update this Privacy Policy to reflect legal, operational, or technological changes. We publish all updates on this page and adjust internal processes accordingly. For significant changes, we post a prominent notice on the website or contact you using the latest details on file.
15. Consent
By using the Service, you:
- Confirm that you are 18 years of age or older;
- Consent to the collection, use, and disclosure of personal information in accordance with this Policy;
- Understand that withdrawing consent restricts access to features or services that require personal information to function.
To withdraw consent, contact us using the details below. We action withdrawal requests promptly, subject to legal obligations that require continued retention or handling.
16. Contact Us
15 Angels – Privacy Officer
Email: [email protected]
Website: https://15angels.com.au/contact
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Trading Hours:
Sun - Thur: 10:00am - 2:00am
Fri & Sat: 10:00am - 4:00am -
Address:
15 George St, Blackburn 3130 -
Mobile:
(03) 9877 3123 -
Email:
[email protected]
Read our privacy policy now.